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No Hassle Return Policy

BoatTube.com Return Policies & Procedures:

At BoatTube.com customer satisfaction is our #1 goal! That is why we offer you a 30-day Money Back Guarantee on new non-opened items.

For most products offered through BoatTube.com, we will gladly exchange or refund the purchase price within 30 days from the date of purchase, excluding shipping and handling costs. If you were provided with free shipping and handling, we will need to deduct our actual cost of shipping and handling from your refund or in-store credit. However, should you have to return something because of a mis-shipment on our part, all shipping costs are on us, of course.

Unfortunately, we cannot accept refunds for products that have been assembled, inflated, used or modified.

Items should be returned in their original product packaging.

Visit our Return Authorization Center, and we'll guide you through the quick and easy return and exchange process.

Damaged Orders:

Our products are well-packaged to avoid damage during shipping. However, sometimes damage does occur. If an item looks damaged, or has missing parts, please notify us right away at support@boattube.com.

Return Instructions:

Please email returns@boattube.com and include your name, address, original order number, date the item was received by you, the nature of the return, and what product(s) you wish to return. Please note: Our telephone call center is for order placement only and will not be able to help you process a return. All return requests must be submitted via e-mail to our returns department for evaluation. Once you have submitted your return request, our returns department will respond within 24-48 hours, excluding weekends and holidays, with instructions on how to proceed with your return.

All returned products must be brand new, NEVER USED and in original condition and packaging.

Please Note: Unless the return or exchange is due to a shipping error on our part, we cannot refund shipping and handling charges.

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